Home About us Privacy policy Terms and condition Contact us Vendor registration Deliveryman registration Browse web

Privacy policy

Home / Privacy policy

Privacy Policy

Effective Date: July 12, 2026

1. Introduction

IMAGINE GROUP ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our mobile applications and related services.

This Privacy Policy applies to all applications and services provided by IMAGINE GROUP, including but not limited to:

  • User App

  • Partner/Vendor App

  • Delivery App

By using our applications, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

Depending on the app you use, we may collect the following information:

Personal Information

  • Full name

  • Mobile number

  • Email address

  • Profile photograph (if provided)

  • Delivery or business address

  • Account credentials

Location Information

We may collect precise or approximate location information to:

  • Provide nearby services

  • Deliver orders

  • Track deliveries

  • Enable cab booking

  • Improve service quality

Location is collected only when required for app functionality and, where applicable, with your permission.

Business Information (Partner App)

For vendors and service partners, we may collect:

  • Business name

  • Store information

  • Business address

  • Business documents

  • Tax or registration details (where applicable)

  • Bank or payment settlement details

Delivery Information (Delivery App)

For delivery partners, we may collect:

  • Delivery location

  • Availability status

  • Vehicle information (if applicable)

  • Identity verification documents (if required)

Order Information

  • Purchase history

  • Booking history

  • Delivery details

  • Cart information

  • Payment status

Device Information

  • Device model

  • Operating system

  • App version

  • Device identifiers

  • IP address

  • Crash logs

  • Diagnostic information

3. How We Use Your Information

We use your information to:

  • Create and manage your account

  • Process orders and bookings

  • Connect users with vendors and delivery partners

  • Enable grocery, food, medicine, parcel, cab, and other available services

  • Process payments

  • Provide customer support

  • Improve app performance

  • Detect fraud and abuse

  • Send important notifications

  • Comply with legal obligations

4. Permissions Used

Depending on the application and features used, we may request access to:

  • Location

  • Camera

  • Photos and Media

  • Storage

  • Notifications

  • Phone (where required)

Permissions are requested only when needed for specific features.

5. Payments

Payments may be processed through trusted third-party payment providers. We do not store complete debit or credit card information on our servers.

6. Information Sharing

We may share information with:

  • Vendors

  • Delivery partners

  • Service providers

  • Payment gateways

  • Cloud hosting providers

  • Government authorities when legally required

We do not sell your personal information to third parties.

7. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic storage or internet transmission is completely secure.

8. Data Retention

We retain personal information only as long as necessary to:

  • Provide services

  • Meet legal obligations

  • Resolve disputes

  • Enforce agreements

Afterward, information is securely deleted or anonymized where appropriate.

9. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your information

  • Correct inaccurate information

  • Delete your account

  • Request deletion of personal data

  • Withdraw permissions where applicable

Requests can be made using the contact information below.

10. Children's Privacy

Our services are not intended for children under the age required by applicable law. We do not knowingly collect personal information from children.

11. Third-Party Services

Our applications may use third-party services for:

  • Maps

  • Notifications

  • Analytics

  • Crash reporting

  • Authentication

  • Payment processing

These providers process information according to their own privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted with a revised Effective Date.

Continued use of our applications after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact:

Organization: IMAGINE GROUP

Email: doc.imaginegroup@gmail.com